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Returns & Exchanges

Pratima® Resort Wear is happy to provide a refund for the original purchase price of the item within 7 days of the original order date. Merchandise MUST be returned in a saleable condition (meaning all tags need to remain attached and garment(s) showing no signs of wear, items must be returned in its original packaging). We strongly suggest that you try on all garments upon receipt so that a refund can be fulfilled within our policy time frame. Any merchandise that has been worn, damaged, washed or altered will not be accepted.  Once your return has been received and assessed, you will be notified of this, and whether a refund has been approved or not.  If your return is approved, a refund will be automatically issued to your original payment method.  If your return is not approved, we will send you an email as to our decision.  Most pieces from the PRATIMA collection are limited editions and possess a collectible quality. Because of this, we may not be able to offer exchanges on your exact purchases as your requested item may not be available.  If by chance we can offer an exact exchange, we will do our best to facilitate this.  If not, we will send you images of an assortment of pieces to choose from.  
All international, promotional, sale and clearance purchases are FINAL SALE.  Pratima Resort Wear will not accept any international returns or returns on sale merchandise.  

In preparation for shipment of merchandise, all items are inspected very carefully through our quality control department.  In the unlikely event that you've been sent the wrong merchandise, please contact Customer Service immediately by sending an email to no later than 2 days after receiving the merchandise.  We will cover shipping charges to a maximum of $20.00 ONLY and EXCLUSIVELY if the return is a result of our error. 

Please send all returns to the following address:
Pratima Resort Wear Inc.
4711 Yonge Street,
10th Floor, 
Toronto, Ontario,
Canada M2N 6K8 
If you wish to cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been processed or shipped.
ALL merchandise is priced in US DOLLARS and is subject to change without notice.
All merchandise on our website is subject to availability. We reserve the right to make price adjustments and modify the availability of stock without notice. In some instances, the lag time from when an order is placed, and when it is accepted, specific items that have been ordered may no longer be available. If this happens before the order is accepted we will inform you as quickly as possible and the transaction will not be processed.

We try our best to accurately represent all details, descriptions, and prices of products on our Site as they are entered into our system. We reserve the right to refuse orders where product details may have been entered incorrectly on our system, including prices and promotions. Please note that we continually update our collections. However, due to a variance in computer lighting, there may be color differences between goods as viewed on the site and their actual colors.
The PRATIMA collection offers stunning pieces in a colorful array of 100% pure silk crepe, chiffon, viscose, cotton, and various other rich fabrics that are luxurious, lightweight and flowing. The pieces are hand and machine embroidered, as well as hand embellished with an endless selection of semi-precious stones, some of which include mother of pearl, crystals, turquoise, diamantes, pearl beads, etc. These elements render luxurious bohemian charm and elegance, with a relaxed vibe. Most of the PRATIMA pieces are limited edition, which in itself reveals uniqueness and a collectible quality.
Please refer to the care label on your piece, and treat all silk and decorated garments carefully as they are delicate. For garments encrusted with embellishments and hand embroidery, we highly recommend that you DRY CLEAN your garment at a REPUTABLE/SPECIALTY dry cleaner. For Garments WITHOUT embellishments, hand wash gently and separately using a mild detergent in cold water and lay it flat to dry. When ironing your silk pieces please make certain that your iron is adjusted to the silk setting. Please understand that hand embroidery and other embellishments are delicate and can unravel occasionally. This does not mean the garment has defects.
    Use a protective cloth over your garment when ironing. 
    DO NOT iron over the embellishments, as this will damage your garment.
    DO NOT machine wash
    DO NOT tumble dry
    DO NOT wring
      PRATIMA ALTERATION GUIDANCE                             
      If you wish to alter your garment for any reason, we suggest you take it to an experienced alteration specialist/seamstress.



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